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Full-Time


Guest Services Agent

Date Posted: 03/21/2018 Location: Grapevine, TX Country: United States Industry: Hospitality
Category: Customer Support
Gaylord Texan Resort
www.careers.marriott.com

Job Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

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Gaylord Texan Resort

As part of Marriott International’s family of brands, Gaylord Texan Resort & Convention Center offers a number of job opportunities for individuals of many backgrounds and experiences. Our resort sits on the shores of Lake Grapevine and features 4.5 acres indoor gardens, 1,511 guest rooms and over 400,000 square-feet event space. The opportunities are endless with 10 restaurants and food and beverage outlets, featuring a wide range of culinary options, as well as Glass Cactus Nightclub, the full service salon and spa, Relâche, and our seasonal outdoor water park, Paradise Springs. During the holidays the resort transforms to a winter wonderland for Lone Star Christmas, the magnificent display, ICE! and it’s 2 million pounds of hand carved ice that tell a different Christmas story every year. Opening in May 2018, the brand new Vineyard Tower will add 303 guest rooms and over 80,000 square-feet of meeting space making us one of the largest non-gaming convention hotels in United States.

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